Privacy Policy

PRIVACY POLICY


Last Updated: June 11, 2018

We take the protection of your personal and company information very seriously and strive to make the use of our services secure. We are also committed to observing all laws related to the protection of personal and company information. This Privacy Policy describes which of your data we collect and use, the purposes for which we do this, and how we protect your personal and company information.

Contents

  1. Area of applicability
  2. Which data is recorded
  3. Cookies and web tracking
  4. Conversion measurement using the Facebook visitor action pixel
  5. Sharing
  6. Use of data
  7. Data security and transferring data
  8. Right of withdrawal, right of access, right of correction and contact details

1. Area of Applicability

This policy applies to the website available at http://www.cashback-solutions.com. Please note that this Policy also applies to other Cashback World websites, including those operated in other countries or directed to individuals residing in other countries, and in regard to which other privacy and data protection laws may apply.

As we continue to develop our websites to improve our services, we may need to occasionally amend and revise this Privacy Policy. Should this be the case, we will inform you in advance and direct you to the updated version of this privacy policy. Your continued participation in the Cashback World program and access and use of the Cashback World website following delivery of this notice will be deemed acceptance of the amended and revised Privacy Policy. You can also determine whether changes to this Privacy Policy have been made by reviewing its date of last update that appears at the top of this document.

2. Which Data is Recorded

Personal and company information we collect about you includes details of any personal or material circumstances that we obtain from you in association with your Cashback World membership, your participation in the Cashback World programme as a Loyalty Merchant, and your order for our Cashback Solutions, and that can be attributed to you directly or indirectly (e.g. via your membership number and Loyalty Merchant ID). This includes your member ID, your full name, title, gender, date of birth, postal address, geographical coordinates (longitude and latitude), your telephone number(s), fax number, e-mail address, bank details and data regarding your shopping behaviour associated with your existing Cashback World membership, data produced in terms of your buying habits (purchase date, place of purchase, time of purchase, purchase amount, currency, shopping cart, industry, type of purchase – online/offline, from SME, from key account, with voucher, with Cashback Card). We also process your Loyalty Merchant ID, company wording, date of incorporation, company register number, company address, any existing sectors, your UID number, billing email address, fax number, company website, sector, Sales data, bank details, forename, surname, email address, date of birth and telephone number of the contact at your company, the Cashback Solutions product ordered and other products ordered.

3. Cookies and Web Tracking

Our websites use cookies, which are small text files saved on your computer that can be accessed again later. Cookies enable you to log in to use our services and help us customise our website for you.

You can use parts of our website without registering or logging in. Even in such cases, certain information will be recorded automatically to enable us to collect statistical data regarding the use and efficiency of our website and to adapt it to suit the needs of our users. We therefore record and process information about your IP address, the time and length of your visit, the number of visits, your use of online forms, your search settings, your view settings, and your favourites setting on our website. Cookies are stored for a varying length of time. The majority of the cookies we use are deleted automatically as soon as you leave the website ("session-cookies"). We make a record of every time our website is accessed and every time a user opens one of the files stored on the website. The cookies set by us are solely for our information and are processed by mWS myWorld Solutions AG, Grazbachgasse 87-93, 8010 Graz, Austria, on behalf of myWorld Retail Services Canada Inc. to evaluate the information collected.

We use JavaScript to record your usage behaviour on our website in order to adapt our web services to the needs of our users. In doing so, we determine your browser type, location, time, and duration of your use, URL, page name, and the website that referred you to our page. You can stop us from recording this data by disabling JavaScript directly in your browser.

We also use the following tools:

Google Analytics

This is a web analytics tool provided by Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA, hereinafter referred to as “Google”, to record your online activities on our site and to determine how many users are visiting us, what contents of our page are viewed, and how many times. The evaluation is done anonymously. Google Analytics cookies, including the Google Analytics tool “anonymous IP address” and usage data, are usually transmitted to a Google server in the United States and stored there. For further information, please refer to https://support.google.com/analytics/answer/6004245?hl=en. Google Analytics offers the option to opt out of data collection through access to https://support.google.com/analytics/answer/6004245?hl=en.

Piwik Open Analytics Platform

We use this tool to record your online activities on our website and determine how many users visit us on the Internet, which content of our website is viewed, and how often. The evaluation is done anonymously. The cookies are stored on your computer. For more information, please refer to https://piwik.org/faq/.

Google AdWords

This is used to record website visits for advertising purposes (re-marketing) on in Google and in the Display Network. When you visit a website, your browser saves cookies that allow you to be recognised as a visitor when you visit websites that belong to Google's advertising network. On these pages, ads that relate to content that you previously viewed on other websites that use Google's remarketing function can be presented to you as a visitor. You can opt out of data collection by Google AdWords on the website http://www.google.com/settings/ads.

Conversion Tracking by Google AdWords

We use this to generate conversion statistics that measure the effectiveness of our online advertising campaigns. The conversion tracking cookie is set when a user clicks on an ad placed by Google. According to Google's privacy policy, no personal information is processed in terms of the foregoing. If you do not wish to participate in tracking, you can opt out of this usage by disabling the Google conversion tracking cookie in the usage settings of your Internet browser.

Salesforce Marketing Cloud

We use this tool to record your behaviour on our website to optimise our product offering. It helps us determine how many users visit us in the Internet, which content of our website is viewed, and how often. The evaluation is done anonymously and is used automatically by predictive intelligence to improve the presentation of our product offering. For registered members, the user-related behaviour on the website is recorded to improve the user experience and is used to display the relevant content. Salesforce cookies are usually delivered to a Salesforce server in the United States and stored there.

Hotjar

visit our website. This is done to allow us to provide you with a better user experience, to identify preferences, to diagnose technical problems, to analyse trends and to improve our website generally.

The following information may be collected with respect to your device and browser: your device’s IP address (captured and stored in an anonymized form), device screen resolution, device type (unique device identifiers), operating system, and browser type, geographic location (country only), preferred language used to display our website. The following information is collected related to your user interaction: mouse events (movements, location and clicks), keypresses.

For a sampling of visitors, Hotjar also records information which is collected from our website: referring URL and domain, pages visited, geographic location (country only), preferred language used to display our website, date and time when the website pages were accessed. You may opt-out from having Hotjar collect your information when visiting our website at any time by visiting the Opt-out page https://www.hotjar.com/opt-out and clicking 'Disable Hotjar'.

In addition to the cookies described in the analytics tools used, the following additional cookies are used:

 

Cookie

Domain

Purpose / Function

cookiesession1

www.cashback-solutions.com

This cookie is used to distribute the load of HTTP requests in the network infrastructure.

ASP.NET_SessionID

www.cashback-solutions.com

Cookie that is created for the duration of a session and contains the session ID

__RequestVerification_Token

www.cashback-solutions.com

An anti-fraud token cookie used to prevent CSRF attacks

MyLangUrlManagerlang

calculator.cashback-solutions.com

This cookie stores the language in which the benefits calculator is to be displayed.

lbc

calculator.cashback-solutions.com

Cookie that is created for the duration of a session and contains the benefits calculator’s session ID

language

www.cashbackworld.com

This cookie stores the user’s language settings.

cookiesession1

www.cashbackworld.com

This cookie is used to distribute the load of HTTP requests in the network infrastructure.

authSession

www.cashbackworld.com

Cookie that is created for the duration of a session and contains a session ID.

authToken

www.cashbackworld.com

Authentication cookie created for logged-in users so that they can be clearly identified.

LyoToolbar_SessionID

www.cashbackworld.com

This cookie is used for communication with the Cashback Bar.

lyo_AT_cookie_privacystatement

www.cashbackworld.com

This cookie is used to track whether the website user has agreed to the use of cookies.

__RequestVerification_Token

www.cashbackworld.com

An anti-fraud token cookie used to prevent CSRF attacks


Please note that most internet browsers are set to accept cookies by default. You can also set your browser to refuse all or certain cookies or to ask you before a new cookie is received. The relevant instructions are provided by most browsers under the "Help"” menu item in the menu barThese instructions will normally tell you how to delete existing cookies as well. Please note that you may not be able to use all the features of our websites if you do not accept any or only some cookies. By using our website, you agree that the cookies and tools mentioned above may be used.

4. Conversion measurement using the Facebook pixel

With your consent, we use the "Facebook Pixel" by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook") on our website. This is a cookie, a small text file that is stored on your computer and can be accessed again later. With its help, actions of users can be tracked after they have seen or clicked on a Facebook ad. This allows us to track the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, in other words, it does not provide any information on the identity of the users. However, the data is stored and processed by Facebook, so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes, according to the Facebook Data Policy (https://www.facebook.com/about/privacy/). You can allow Facebook and its partners to display ads on and off Facebook. A cookie may also be stored on your computer for these purposes. By using the website, you agree to the use of the visitor action pixel.

You may withdraw your consent to use the visitor action pixel at any time. You must inform us in writing (by mail, fax or e-mail) of your wish to withdraw consent using the following coordinates:

myWorld Retail Services Canada Inc.
5000 Yonge Street, Suite 1706
Toronto, Ontario M2N 7E9
Canada
Fax: +1 (416) 479-8372
E-mail: service.ca spam@gohere.go cashback-solutions.com


5. Sharing

The website contains “Share” buttons for the social networks Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA, XING, which is operated by XING AG, Dammtorstrasse 30, 20354 Hamburg, Germany, LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA, Facebook, 1601 South California Avenue, Palo Alto, CA 94304, United States, and GooglePlus, the social network of Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, United States. In addition, there is also a “Share” button for e-mail. The “Share” buttons can be recognised by their respective logos.

All “Share” buttons are set up in compliance with privacy requirements. A direct connection between your browser and the server of the operator of the respective social network is established only when you click on the respective “Share” button on this website (and only then). According to the operators of the social networks mentioned, no personal or company information is collected by the social networks without a click on the respective “Share” button. Only data of logged-in members, including the IP address, is collected and processed. If you do not wish to associate your visit to our website with your user account of the respective social network, please log out of the user account of that social network. Please note that, as the provider of the website, we do not receive any information regarding the content of the data transmitted and its use by the social networks. For more information about the use of data by the social media networks, please refer to their respective privacy policy.

6. Use of Data

We use your personal and company information only in compliance with applicable laws. We collect and process the personal and company information that you provide to us when you register as a Merchant of the Cashback World program and in the course of your membership, solely as part of our fulfilment of our contractual obligations to you and administration and operation of such program, and furthermore, only in cases where you have given us your consent.

For example, we use your personal and company information to communicate with you to verify your identity and to provide you with your personal Merchant area on the Cashback Solutions website, to process your inquiries and orders, and provide you with our services. In addition, we also use your personal and company information to determine and allocate the benefits due to you as a result of your participation in the Cashback World program. If you have given us your separate consent to do so, we will also use your personal and company information for promotion purposes, such as to inform you of offers and promotions by our B2B Loyalty Merchants.

7. Data Security and Transferring Data

To protect your personal and company information, we use security measures that include encryption for data transmission (SSL encryption), firewalls, hacker defence programs, and other conventional security measures. For e-mail communications, however, we cannot guarantee the security of any unencrypted data. You consent to the use of this unsecure means of communication and accept the risks associated therewith.

Your personal and company information will generally be used by myWorld as the contractual partner of the Members that use mWS myWorld Solutions AG as their service provider. However, your personal and company information may be shared with or passed on to certain service providers listed below and to myWorld’s parent, affiliates and subsidiaries (“myWorld Group”).

We use certain service providers to assist in the delivery of our services, to communicate with members, and to manage our online presence. We have selected these service providers carefully to ensure that the data is processed lawfully and securely. In addition, we have also obligated the service providers to use your personal and company information only according to our instructions for specific purposes and in compliance with applicable privacy laws. Any other use of personal and company information by these service providers is strictly prohibited.

In addition, we will share your personal and company information within the myWorld Group, provided that this is necessary for the purpose of electronic processing and management or for the provision of a specific service for you or administration or management of the Cashback World Program. The companies of the myWorld Group are also obligated to us to use your personal and company information only for the specific purpose in each case and in compliance with applicable privacy laws. In particular, the services concerned include contacting you by electronic messages (e.g. e-mail, SMS, or push notification), by fax, by telephone, or by letter informing you about products and promotions of the B2B Loyalty Merchant, identifying offers that suit your interests, conducting satisfaction surveys, operating hotlines, and processing transactions.

If and to the extent that this is necessary for the provision of a specific service for you, we will provide the B2B Loyalty Merchant with the personal and company information required for this purpose. The B2B Loyalty Merchants in turn are obligated to us to use your personal and company information only for the specific purpose in each case and in compliance with applicable laws. The myWorld Group operates internationally. Our business activities, management structures, and our technical infrastructure transcend national borders. Therefore, we also transfer your personal and company information abroad. This includes the transmission of your personal and company information to the member states of the European Economic Area, to Switzerland, and to other countries with adequate privacy and data protection. However, if your personal and company information is to be transferred to countries other than those just mentioned, we will first ask for your separate consent.

We will not share your personal and company information with anyone other than the above-mentioned B2B Loyalty Merchants, service providers and myWorld Group companies, unless you have given us your consent.

8. Right of withdrawal, right of access, right of correction and contact details

You have the option, at any time, to withdraw your consent regarding the future use of your personal and company information on this website without stating a reason. By withdrawing your consent, we no longer shall have the right to use your personal and company information for future endeavours. If you wish to withdraw your consent, please send a written declaration to that effect (by letter, fax, or e-mail) to the following address:

myWorld Retail Services Canada Inc.
5000 Yonge Street, Suite 1706
Toronto, Ontario M2N 7E9
Canada
Fax: +1 (416) 479-8372
E-mail: service.ca spam@gohere.go cashback-solutions.com

Please also use this contact information if you have any questions regarding the use of your personal and company information or if you wish to access, update or correct your personal and company information in our custody or under our control.